The Good Guys Mobile and Broadband plans, powered by Telstra, are available exclusively in store across Australia.
Got questions? Check out our handy FAQs below and visit here to find out the latest plans – many of which come with incredible BONUS offers.
The Good Guys Upfront Mobile and Mobile broadband plans in partnership with Telstra. We utilise the Telstra mobile network and Telstra’s team support elements of your mobile experience with The Good Guys. Our partnership with Telstra means that you may sometimes be referred to the Telstra website or The Good Guys Mobile app. Both The Good Guys Upfront Mobile and Data Plans are provided by Telstra. Please read the Telstra Privacy Statement which sets out how your personal information is collected, used and disclosed (including for marketing purposes) and your rights in relations to accessing and correcting that information. When signing up to The Good Guys Upfront Mobile and Data Plans, you agree to the collection, use and disclosure of your personal information in accordance with the Telstra Privacy Statement. For information on available roaming packs please see here.
3G, 4G and 5G network access. Ability to share data between up to 10 eligible The Good Guys mobile or data plans on your account Unlimited Calls + SMS + MMS to standard Australian numbers. Ability to add on an International Calling Pack to make calls and send texts from Australia to standard numbers in selected destinations (no free minutes included). Ability to add on an International Roaming Day Pass to use your service in selected overseas destinations. Dedicated Contact Centre.
You can transfer your current mobile number from another provider to The Good Guys Mobile, or you can choose to activate with a new service number. Keep your existing SIM (from your current provider) in your phone until your service is disconnected. Then insert your The Good Guys Mobile SIM card.
Please note: You need to be the account holder to transfer a mobile service from any provider to another.
Yes, if you are no longer in a contracted term on your current plan with The Good Guys, you can migrate to a new Upfront Mobile Plan. However, you will not be eligible to receive a gift card as part of this plan change as this offer is only for customers who are new to the Telstra network.
If you can’t see your plan in the App after it has been activated, sign out and then back into the App and it should Appear under the services tab.
You can manage your Upfront Data Plan from The Good Guys via the My Telstra App – you’ll also be able to check your contract term and track your data usage through the App. Just make sure you have your Telstra ID and password to sign in.
You can download the App here
Download instructions
I am currently using the Telstra 24x7 App. Do I need to do anything?
Existing Telstra 24x7 users will need to manually upgrade their App by searching My Telstra in their App store, then tApping update.
You can pay for your upfront services via AutoPay. With AutoPay, you set up automatic upfront monthly payments using your nominated credit card, debit card or bank account. When you sign up or switch to a new upfront plan, you will be required to provide your AutoPay details during the order - these details will then be saved as your default AutoPay details for each upcoming month.
Each month (on the same date), the monthly cost of your Upfront Plan will be paid via your saved AutoPay details. Your monthly payment date will be the same date each month, unless your payment is due on a date that isn’t in every month (e.g. 31st), it will be paid the following day.
Once your Autopayment has been made, you’ll receive an SMS link to view your digital receipt. You can also view this receipt (and past receipts) in the My Telstra App.
You can update your AutoPay details in the My Telstra App:
You can remove unwanted payment methods by choosing the payment method and selecting Remove Account/Card.
With The Good Guys Upfront Mobile and Data Plans you can move up or down the different plan tiers once per month. If you received a gift voucher with your plan you will have a commitment term meaning if you choose to downgrade your plan during the commitment term you will incur a Voucher Repayment Fee. You can check your Voucher Repayment Fee at any time on your My Telstra App or visit The Good Guys in store. Upgrading your plan will not incur this fee.
Before cancelling your service make sure you take time to check your commitment term or any Voucher Repayment Fee you may incur.
Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, you can visit your local The Good Guys store, reach out to us via the My Telstra App or call The Good Guys on 135088
Please note: When you cancel, your service will be disconnected immediately. Any remaining Voucher Repayment Fee will need to be paid out and there will be no refund on any money already paid.
On your new Upfront Mobile Plan, you can add an International Calling Pack to stay in touch with friends and family overseas.
When choosing a Calling Pack please note if your destination isn’t listed in any of our Calling Packs, you won’t be able to call that destination.
Your International Calling Pack allowance can be used on voice calls to standard international numbers in selected destinations, whilst in Australia. Any unused allowances will expire monthly.
You can cancel your International Calling Pack at any time. If you cancel your International Calling Pack part way through your month, this will be removed immediately. You won’t get a pro-rata refund, but you can continue to access your pack inclusions until the end of the month. If you do not cancel your pack, it will continue on a monthly basis, and you will be charged each month until you cancel.
Once you have used the inclusions of your International Calling Pack, you will need to wait until your plan inclusions reset on your monthly payment date before adding another pack.
How to add an International Calling Pack:
To use The Good Guys Upfront Data Plan overseas, you will need to purchase an International Roaming Day Pass.
This can be managed through Telstra's My Telstra App which will give you a good idea of usage and upcoming bill cost.
If your daily Day Pass limit runs out, you'll get a text with the option for a 1GB data top-up that stays active for 31 days. Already have an active Data top-up? You'll automatically switch to it once you've hit your daily Day Pass data limit.
Your Day Pass takes between 15 minutes and 2 hours to activate - you'll receive a text once it's active. You'll only begin paying once you start using your device at your destination. The Day Pass expires within 24 hours of you first using it. This includes data, such as downloading emails or updating your socials.’
Please Note: An International Day Pass charge is automatically Applied when you use your services overseas in eligible destinations. Usage includes making or receiving a call, sending an SMS or using mobile data.
An International Day Pass is available for use each day, but you’re only charged when you use your service in an eligible country. Each day a service is used in an eligible destination, $5 or $10 will be charged to your account and the inclusions listed in the table above will be available for use that day (AEST). Unused data expires at the end of each day (AEST).
If you cancel your International Day Pass or deactivate roaming during that day, you’ll be charged the Day Pass charge for that day.
If you’re having mobile reception issues, there are a few things you can try to solve the problem:
If you think you’ve lost your mobile, try these steps to see if you can locate it:
How to get a new sim card
If you require a replacement SIM card for The Good Guys Upfront Mobile Plan, you can visit The Good Guys in store or contact 135088. You'll need to visit us in store if you have a new The Good Guys Upfront Plan (i.e. you pay monthly upfront using AutoPay)
A quick and easy way to lodge a complaint is to message us in the My Telstra App. Your feedback will be picked up and managed by a case manager within one business day. Messaging works just like text messages or email, so you can talk to us when it suits you best.
How to lodge:
Make sure you have your notifications turned on, so you’ll be notified when we’ve responded.
A quick and easy way to lodge a complaint is to message the Telstra team in the My Telstra App. Your feedback will be picked up and managed by a case manager within one business day. Messaging works just like text messages or email, so you can talk to us when it suits you best.
How to lodge:
Make sure you have your notifications turned on, so you’ll be notified when we’ve responded.
Our partner, Telstra, has a range of support services to help you through difficult times. For more information please see our partner, Telstra’s support hub
Please note that The Good Guys Mobile plans will not contribute to the Telstra Loyalty program.